Customer Support Team Lead
Come join us!
We are looking for a Customer Support Team Lead who will have a unique opportunity to create outstanding customer experience process and build her/his own team!
We are happy to be able to serve some of the biggest names in the laser industry – who trust us to meet their demanding standards and requirements.
Your mission will be to support them in the best way possible!
What you will do:
- Build your own Customer Support team which will ensure the high-quality customer experience
- Develop and maintain strong relationships with our customers (B2B) – manage their questions, resolve problems, and ensure their satisfaction by providing quality service
- Collaborate with other teams, initiate internal projects and changes that arise from customer feedback
- Prioritize work for team members, assign tasks and lead by example
- Audit customer support procedures and trends, determine constant improvements
We expect that you have
- 2+ years of customer support experience
- proven experience in a leadership role within customer support domain
- strong customer-first and solution-oriented mindset
- stakeholders management skills
- excellent communication skills (oral and written)
- can-do attitude
We expect that you are
- ready to roll up your sleeves and set a high standard for customer support at Altechna
- well-organized and disciplined
- proactive and able to make decisions quickly
- fluent in Lithuanian and English
Our promise to you
- Opportunity to make an impact
- Freedom to organize your work and flexible working hours
- Attractive perks & benefits package
- Monthly gross salary from 2500 Eur. The final offer will depend on the experience and competencies of the selected candidate.
Other information
- Hybrid work model
- Working place: Vilnius, Savanorių av. 176B
- Full-time
- Locations
- Altechna
- Remote status
- Hybrid Remote
Colleagues
Altechna
What's so special about us?
-
High performance = Spectacular Salary
Double your salary every 4 years -
Working Globally
The world is your oyster – taste it -
Freedom & Responsibility
Flexible work and vacation time. Have it your way but get things done -
Guaranteed Professional Growth
Rather 5 years of experience than 1 year of experience repeated 5 times
About Altechna
We are happy to be able to serve some of the biggest names in the laser industry while employing outstanding people.
We say that Great people work at Great companies, for Great leaders.
Customer Support Team Lead
Come join us!
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